Terms & Conditions

1. Acceptance of Terms

By accessing and using the Shamshad Aslam Hospital website ("Website"), you accept and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our Website or services.

2. Use of Services

2.1 Appointment Booking

• In medical context, OPD appointments are subject to delays in cases when doctors have to spend more time on some unexpected case. Still we are committed to try our best to keep all appointments on time. So we request you to understand in case of delays, and if you can not tolerate the delay due to an emergency then you must tell our staff or visit the emergency department for prompt treatment
• You must provide accurate and complete information when booking
• We reserve the right to cancel or reschedule appointments with notice
• Appointment times are approximate and may be subject to change

2.2 Eligibility

You must be at least 16 years old to use our booking services, or have the consent of a parent or legal guardian.

3. Medical Disclaimer

The information provided on this Website is for general informational purposes only and is not intended as medical advice. You should always consult with a qualified healthcare professional regarding any medical condition.

• We do not provide medical diagnoses through this Website
• In case of medical emergency, call emergency services immediately

4. Cancellations and Refunds

4.1 Cancellation Policy

• Appointments can be cancelled by contacting 0343-8530003
• Please provide at least 24 hours notice for cancellations
• Repeated no-shows may result in booking restrictions

4.2 Refund Policy

• Refunds are processed according to our refund policy
• Payment disputes must be raised within 7 days
• Refunds may take 7-10 work days to process online, faster if physical

5. Privacy and Data Protection

Your use of our Website is also governed by our Privacy Policy. Please review our Privacy Policy to understand our practices.

• We collect and process personal data as described in our Privacy Policy
• You are responsible for maintaining the confidentiality of your information
• You can request deletion of your data at any time

6. Intellectual Property

All content on this Website, including text, graphics, logos, images, and software, is the property of Shamshad Aslam Hospital or its licensors and is protected by copyright laws.

• You may not reproduce, distribute, or create derivative works without permission
• The hospital name and logo are registered trademarks
• Unauthorized use results in legal action

7. User Conduct

You agree not to:

• Provide false or misleading information
• Use the Website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the Website
• Use automated systems to access the Website without permission
• Transmit any viruses, malware, or harmful code

8. Limitation of Liability

To the maximum extent permitted by law, Shamshad Aslam Hospital shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

• Your use or inability to use the Website
• Any errors or omissions in content
• Unauthorized access to or alteration of your data

9. Indemnification

You agree to indemnify and hold harmless Shamshad Aslam Hospital, its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the Website or violation of these Terms.

10. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of use of these external sites.

11. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the Website. Your continued use of the Website constitutes acceptance of the modified terms.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Pakistan. Any disputes shall be subject to the exclusive jurisdiction of the courts in Pakistan.

13. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

14. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

• Phone: +92-51-4511765
• Email: [email protected]

15. Acknowledgment

By using our Website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.